Since its launch on December 1st, 2018, the Pakistan Citizen Portal (PCP) has registered 3.8 million users. The total number of complaints filed on it has surpassed 4.7 million.
The percentage of complaints resolved so far stands at nearly 98 percent. A total of 4.6 million complaints have been resolved.
According to the Premier’s Performance Delivery Unit (PMDU), which manages the website, 45.63 percent of citizens are satisfied with the portal’s service.
A breakdown of active members shows that the total number of members registered in the inland areas is 3,577,065, with 281,998 overseas members. Furthermore, 15661 foreigners have registered on the site. Members from the country also had the most complaints (94.61 percent). This is followed by members from other countries (5.07 percent). Foreign members accounted for 0.32 percent of all complaints.
Majority of Pakistan Citizen Portal
The majority of Pakistan Citizen Portal (57.10 percent) are from Punjab, with 16.53 percent from Khyber-Pakhtunkhwa. 13.53 percent in Sindh 2.20 percent federal 1.41 percent in Balochistan Azad Kashmir is 1.12 percent, and Gilgit-Baltistan is 0.44 percent.
The federal government received the greatest number of complaints (237,700). (50.22 percent) This was followed by Punjab 1,542,914 (32.59%), Khyber Pakhtunkhwa 460.881 (9.73%), Sindh 288,512 (6.09%), Balochistan 37,918 (0.80%), and Azad 19913 in Jammu and Sri Lanka (0.42 percentage). Gilgit-Baltistan received the fewest complaints, totaling 6,526. (0.14 percent).
Surprisingly, males made up more than 93 percent of all complaints. Women accounted for only 6.60 percent of all complaints.
Breakdown of Resolution
There have been 2,351,116 complaints resolved by the federal government. Then came Punjab with 1,524,026, Khyber-Pakhtunkhwa with 451,620, Sindh with 244,151, Balochistan with 19,080, Azad Jammu and Kashmir with 19,080, and Gilgit-Baltistan with 5,806.
Professions of complainants
Regarding the professions of members who are registered students comprised the most members registered at 451,996 then private businessmen with 339,603, engineers at 170,087; civil service 168,166 and teachers 140,521, social workers 104.682 corporate sectors 79.509, medical workers/doctors 77,648, the armed force number are 70,853, retired senior resident 34,715; and attorneys 31,854.
The other professions were political workers at 19,470 NGO workers at 17,128, and journalists at 13,822.
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